Shipping policy
Shipping Policy — Mistelle
Last updated: June 2026
1. Free Shipping
We offer free shipping on every order with no minimum purchase required. The shipping cost displayed at checkout will always be zero — no hidden fees, no surprises.
2. Order Processing
Orders are processed within 1–2 business days of payment confirmation. Business days are Monday through Friday, excluding Swedish public holidays.
You will receive an order confirmation email immediately after purchase. A separate shipping confirmation with tracking information will be sent once your order has been dispatched.
We reserve the right to delay processing in the event of:
- High order volumes
- Payment verification requirements
- Product availability issues
- Circumstances beyond our reasonable control
3. Estimated Delivery Times
Delivery times are estimates only and are not guaranteed. Once your order leaves our facility and is in the hands of the carrier, delivery timelines are outside of our control.
| Destination | Estimated Delivery |
|---|---|
| Sweden | 3–7 business days |
| European Union | 5–10 business days |
| Rest of World | 7–14 business days |
Delivery times may be longer during peak periods (e.g. holidays, sales events) or due to circumstances beyond our control.
4. Tracking
Once your order has shipped, you will receive a tracking number by email. You can use this to monitor your delivery with the carrier.
Please allow up to 24 hours for tracking information to become active after you receive your shipping confirmation.
5. Shipping Carriers
We work with reputable international carriers to deliver your order. The carrier used for your shipment may vary depending on your location and availability. We reserve the right to choose the most appropriate carrier at our discretion.
6. Delivery Address
It is your responsibility to provide a complete and accurate delivery address at checkout. We are not responsible for orders that are delayed, lost, or undeliverable due to:
- An incorrect or incomplete address provided by the customer
- A recipient not being available to receive the package
- Failure to collect from a delivery point or post office within the carrier's holding period
If an order is returned to us due to an incorrect address or failed delivery, we will contact you to arrange re-shipment. Additional shipping costs may apply for re-shipments caused by customer error.
7. Lost or Delayed Packages
If your order has not arrived within the estimated timeframe, please:
- Check your tracking information for updates
- Check with neighbours or building reception in case it was left with them
- Contact your local post office or delivery depot
- If still unresolved, contact us at mistelle.se@gmail.com
We will investigate with the carrier on your behalf. Please allow us reasonable time to conduct this investigation before a resolution can be offered.
We are not liable for delays caused by:
- Carrier service disruptions
- Customs or import processes
- Natural disasters, strikes, pandemics, or other force majeure events
- Incorrect address information provided by the customer
8. Customs, Duties & Taxes
Orders shipped within the EU are VAT-inclusive — no additional taxes should apply at delivery.
For orders shipped outside the EU, your order may be subject to import duties, customs fees, or local taxes imposed by your country. These charges are the sole responsibility of the customer. We have no control over these charges and cannot predict their amount.
We are not responsible for any customs delays or additional charges incurred after the order leaves our facility. We will not falsify customs declarations or mark orders as gifts to avoid customs fees.
9. Damaged in Transit
If your order arrives visibly damaged, please:
- Take clear photographs of the damaged packaging and product before opening fully
- Contact us at mistelle.se@gmail.com within 48 hours of delivery
- Include your order number and photos in your message
We will assess the damage and offer an appropriate resolution, which may include a replacement or refund. Claims made outside of the 48-hour window may not be accepted.
We are not responsible for damage caused after delivery or due to improper handling by the customer.
10. Refused or Uncollected Deliveries
If you refuse delivery of your order or fail to collect it within the carrier's holding period, the order may be returned to us. In such cases:
- Return shipping costs may be deducted from your refund
- The original shipping fee (if applicable) will not be refunded
- We will notify you once the return has been received and processed
11. Changes to Your Order
Once an order has been placed and confirmed, we cannot guarantee that changes to the delivery address, product, or quantity can be accommodated. Please contact us immediately at mistelle.se@gmail.com if you need to make a change, and we will do our best to assist before the order is dispatched.
12. Contact
For any shipping-related questions, please contact us at:
Email: mistelle.se@gmail.com
We aim to respond to all enquiries within 24–48 hours, Monday through Friday.
Mistelle — mistelle.se@gmail.com